At Coolfmdesigns, we are committed to delivering high-quality website design and digital services that meet our clients’ expectations. Because our services involve time, expertise, and customized work, we have outlined our refund policy below to ensure clarity and fairness for both parties.

1. Service-Based Refund Policy

50% of payments made for website design, development, branding, and other digital services are non-refundable once the project has started.

This is because:

• Work is customized specifically for each client

• Time and resources are allocated immediately after payment

• Designs and strategies cannot be resold or reused

2. Before Project Commencement

If a payment is made and no work has started, a refund request may be considered.

• Refund requests must be made within 24 hours of payment

• Transaction or processing fees may be deducted

• Refund approval is at our discretion

3. Project Milestones & Partial Payments

For projects divided into milestones:

• Payments made for completed milestones are non-refundable

• Payments for upcoming milestones may be canceled if work has not started

4. Client Responsibilities

Refunds will not be issued if:

• Project delays are caused by lack of content, feedback, or approvals from the client

• The client changes their mind after work has begun

• The client fails to respond within a reasonable time frame

5. Revisions Instead of Refunds

We believe in resolving issues professionally.

If you are dissatisfied:

• We encourage you to request revisions according to your package terms

• We will work with you to improve the outcome rather than cancel the project

6. Third-Party Costs

Payments made for third-party services such as:

• Domains

• Hosting

• Premium themes

• Plugins

• Licenses

are non-refundable, as these costs are paid directly to external providers.

7. Chargebacks & Payment Disputes

Initiating a chargeback without contacting us first may result in:

• Immediate project suspension

• Termination of service

• Loss of access to delivered files or websites

We encourage open communication to resolve concerns before escalating disputes.

8. Policy Updates

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

9. Contact Us

If you have questions about this policy, please contact us at:

Email: coolfmdesigns@gmail.com

Business Name: Coolfmdesigns